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The fastest way to settle an order problem, and how to reach us if that is not enough.
Try this first. It is usually faster
- Track an order with its invoice code The status updates itself on the invoice page. No waiting for a reply.
- Read the frequently asked questions Payments that have not landed, held orders and refunds to balance are answered there.
Put the invoice code in the first message. That lets us check straight away instead of asking back.